Frequently Asked Questions

At ENZO, we believe in continuous innovation and improvement towards a safer and smarter drive everywhere. We understand that a personal vehicle is no longer just a means of getting from point A to point B, but also a space where people can interact together and also a means for people to achieve their dreams. Building on this understanding, we adopt a people-centric approach in how we run our business, from design and production to after sales and service.
Personalised to your vehicles
Find out more about our premium quality products

ENZO Products

What is ENZO Car Mat?

ENZO Car Mat is a set of customized vehicle carpet that offers a perfect combination of premium style and function for your vehicle. Our product is tailor-made with precision to fit the interior platform of different car models and is also made from the finest TPV material independently laboratory tested by SGS and also fulfill the stringent European Union’s REACH Regulation for use of non-toxic and eco-friendly substances in the manufacturing process.

What is ENZO Boot?

ENZO Boot is a customized protective and functional car boot mat that is precision-made to provide a tailored fit for the boot platform of your vehicle.

Purchasing Enquiries

What sizes / car models are available for ENZO car mats, and how much does it cost?

ENZO Car Mats are available for most car models, we offer a wide range of packages to suit your vehicle and individual requirements. Please browse our pricing page to find out more about the prices and options available.

What is the lead time to process my order?

The turnaround time is 10 to 14 days excluding weekend and public holiday. Kindly allow an additional 2 business days if you opt for delivery service.

What if my car model is not available?

If your specific vehicle model / year is not available in our existing list, please feel free to write to us under the Contact Us section to book an appointment. We can assist to make customized measurements and provide a quotation for your specific vehicle.

Are there any available samples for viewing?

Yes, you may visit our Concept Store at the address below to see and touch the samples:

#02-20 First Centre
50 Serangoon North Ave
Singapore 555856

Do you have ready stock available for immediate purchase?

As our mats are all custom made, please understand it will be challenging for us to maintain a permanent inventory of ready stock for sale. We sincerely appreciate your patience and support and we will continually strive to reduce the lead time for pre-orders.

After Sales Enquiries

My ENZO car mat does not fit my vehicle perfectly.

In the event that the fitting is not right, kindly contact us and provide us further details regarding your situation and we will get it sorted out for you with no further charges. However, if the order was couriered to you, we will need your help to mail it back to us. Please check our Return and Exchange Policy page for more information regarding returning your product.

What Does The 5 Years Warranty Cover?

ENZO’s 5-Year Warranty covers any manufacturing defects along the lining and driver mat. Please take note that we will only allow a one-time change of the driver mat in the event of severe wear and tear that affects the functionality of the mat. Excluding the one-time change of driver mat, the warranty for ENZO Car Mat does not cover damage due to abuse, wear and tear, and misuse.

In the event of a warranty claim, you will be required to send or mail your ENZO Car Mat back to us so that we can conduct further examination on the affected product. Please check our Return and Exchange Policy page for further information.

Product Enquiries

Is ENZO Car Mat durable and Heavy Duty?

The materials used in ENZO Car Mat are certified by SGS to be of high durability and offers excellent protection against any surface scratches or damage. It is also designed to withstand the stresses of demanding use.

Does ENZO Car Mat emit any unpleasant odour like other typical car mats? How safe is it?

The high grade TPV material used in the production of ENZO car carpets are certified by SGS to be odour-free and non-flammable. It provides a comfortable and safe ride for you and your passengers.

Is the car mat material toxic?

The TPV material used by ENZO are in compliance with European Union’s strictest REACH regulation that prevents the usage of toxic and non-eco-friendly substances in the manufacturing process.

Will the mat shift around easily?

We have designed a material base with unique anti-slip backing that helps the car mat to remain secure and stationary on the car floor at all times.

How effective is ENZO Car Mat in trapping dirt?

The surface of ENZO Car Mat consists of multiple micro-holes with in-depth honeycomb design that allows it to efficiently trap all muds and dirts. Our unique and innocative design ensure the car mat help to contain the transmission of solid and liquid particles onto the platform of your car interior.

Is it difficult to maintain the cleanliness of ENZO Car Mat?

ENZO Car Mat is very easy to clean and maintain. You can use a portable vacuum to effortlessly suck out the dirt trapped in the mat. The mat’s waterproof construction also means that you can use water to clean it directly. After cleaning with water, leave the mat to dry under sunny weather so that the mat can dry within 15 minutes.

What Is SGS?

SGS is a world leading inspection, verification, testing and certification organization. The core services offered by SGS include the inspection and verification of the quantity, weight and quality of traded goods, the testing of product quality and performance against various health, safety and regulatory standards, and to make sure those products, systems or services meet the requirements of standards set by governments, standardization bodies or by SGS customers. You can visit SGS’ website to find out more.

What Is REACH?

REACH is a European Union regulation that addresses the production and use of chemical substances, and their potential impacts on both human health and environment. REACH has been described as the most complex and strictest legislation to date regulating chemical substances that will affect global industries. You can visit the REACH website to find out more.

Other General Enquiries

Is the privacy and security of my personal data assured? How will my data be used?.

Please be assured that your personal information is kept private and confidential and at no point will we rent or sell this. To register at enzo.sg, we will need to know your name, email and mailing address. When processing your order online we require your billing address, delivery address, telephone number, credit card number and expiration date. If necessary, these details may be shared with a credit reference agency to verify your order.

Is it safe to order online?

Any personal information given to enzo.sg will be protected. Your information will not be disclosed to any third parties. The enzo.sg server will secure your personal information with up-to-date firewall and advanced encryption techniques during the ordering process.

I have a question not answered by this FAQ, how can I write to you?

We want our customers to have a great shopping experience, but we understand that from time to time you will want to understand our products and services in greater detail. In the event that you are unable to find your desired answer, simply email us at hello@enzo.sg.